Shipping Policy for Ellis’s Pet Store

Welcome to Ellis’s Pet Store, and thank you for choosing us for your pet toy needs! We are committed to delivering high-quality products promptly and efficiently. Our shipping policy is designed to ensure a smooth and timely delivery process for all your orders.

Order Processing Time

Our dedicated team processes orders within 1 business day, Monday through Friday.

Delivery Period

The delivery period for your purchase ranges from 1 to 3 business days within the UK for Express Delivery. Please note that shipping times commence on the day of shipment, not the purchase date. Delays may occur due to customs clearance, incorrect address details, unforeseen circumstances, or external factors.

Order Cut-off Time

Our order cut-off time is 5:00 p.m. Orders placed after this time will be processed on the following business day.

Shipping Costs

We offer Express Shipping for a flat rate of £10.99 throughout the UK for all orders.

Method of Delivery

We partner with trusted carriers such as UPS, USPS, DHL, or FedEx to ensure reliable and efficient shipments.

Non-Shipping Days

Please note that we do not process orders on holidays.

Confirmation of Shipment

Once your pet toys are dispatched, we will send you a confirmation email containing a tracking ID. The tracking ID will become active within 24 hours.

Our Working Days

Ellis’s Pet Store operates from Monday through Friday.

Item Misplacement

If your pet toys do not arrive within the specified timeframe, please contact the carrier directly. For persistent issues, reach out to us at support@ellisspetstore.shop.

Incorrect Address

If an incorrect address leads to the return of your items, you will be responsible for reshipping fees. Contact us at support@ellisspetstore.shop for assistance.

Address Change

To modify the delivery address, please contact us at support@ellisspetstore.shop or call +44 7457 412704 within 24 hours of placing your order. Address changes are not possible once the order is in transit.

Cancellations

If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, you may refer to our return policy for further assistance.

Items Damaged During Transit

If you receive damaged or broken pet toys, please contact us immediately. Provide clear images of the damaged merchandise via email to support@ellisspetstore.shop for a free exchange or refund.

CONTACT INFORMATION:

Trade name: Ellis’s Pet Store

Phone number: +44 7457 412704

Email: support@ellisspetstore.shop

Physical address: 11 East Side, Shepherd’s Bush Market, London W12 8DG, United Kingdom